Frequently Asked Questions
Everything you need to know about your Viasox experience, from shipping to specialized care.
What makes Viasox different from regular socks?
Viasox are specifically designed for individuals with diabetes or circulatory issues. They feature non-binding tops that won't restrict blood flow, seamless toes to prevent irritation, and cushioned soles for maximum comfort and protection.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If your socks are unworn and in their original packaging, you can return or exchange them within 30 days of purchase. Please contact our support team to initiate the process.
How should I care for my Viasox to ensure they last?
To maintain the elasticity and quality of the fabric, we recommend machine washing your socks in cold water on a gentle cycle and tumble drying on low heat. Avoid using bleach or fabric softeners.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer different sizes for wide calves?
Yes, we specialize in inclusivity. Our 'Extra Wide' collection is specifically engineered to stretch up to 30 inches at the calf while maintaining its shape and comfort without slipping down.